The MONARCH Award is presented quarterly and is based on nominations from patients, visitors or other associates to recognize associates who consistently demonstrate superior behaviors. These associates have displayed themselves as someone who Motivates, is Organized, Nurtures others, has the ability to Analyze critical situations and Restore normal operations, and Care for and Heal others.
Each nominee is applauded for their continued efforts in providing outstanding care and making Good Samaritan Medical Center an exceptional workplace. Please congratulate our nominees as you see them around the hospital and thank them for a job well done.
Nathan Hodge – RT
And a big congratulations to our winner…. Amber Cordova – MS2!
Amber was nominated for a recent experience where a patient with some behavioral health difficulties made for tough working environment. The patient had been acting aggressively towards staff. As 5-6 staff members worked to transfer the patient to an inpatient psychiatric facility, the patient put up a fight and did not corporate with staff. Amber went out of her way to listen to the patient and really connected with them. Her kindness and sense of humor helped to make the patient feel comfortable and put them at ease for the transfer.
“Mission Impossible suddenly was looking optimistic as the patient laughed at Amber’s humor. She learned to trust her and let her guard down. I don’t think the patient had done that in a long time and Amber gave her such an amazing farewell gift.”
Good Samaritan thanks Amber for her dedication in making this hospital known for its excellence in care.