Lydia Jumonville Appointed Interim President and CEO

While senior leadership changes are inevitable, they are made easier by effective, experienced and caring leaders who can step up to take the helm and continue to guide us forward in such moments.

As SCL Health prepares for the departure of our President and CEO Mike Slubowski in May, Lydia Jumonville, Executive Vice President and Chief Financial Officer, has been appointed to serve as the Interim President and Chief Executive Officer.

Lydia joined SCL Health as CFO in June 2010, and she has more than 30 years of experience as a finance executive, including providing tax compliance and consulting to real estate and healthcare clients of Arthur Andersen LLP. She holds a bachelor’s degree from Louisiana State University in Baton Rouge, Louisiana, and is a certified public accountant.

“The SCL Health Board of Directors and Sponsor Leaven Ministries are grateful to Lydia for accepting these expanded leadership duties,” says Kate Paul, SCL Health Board Chair. “We are fortunate that our ministry has highly qualified and engaged leaders who are willing to contribute their time and talent when the need arises.”

“My passion is faith-based, nonprofit healthcare, and I’ve been blessed to support SCL Health the past seven years. I am honored and humbled to have been selected to steward our health system during this transition period,” says Lydia.

The SCL Health Board has formed a committee that will pursue a national search for SCL Health’s new President & CEO.

Wellness Incentive Program Reminders: Rewards, Taxes and More

Associates are off and running with the 2017 health and well-being incentive program via RedBrick Health. Since it launched in January, associates across the system have participated in healthy activities such as the Compass Health Assessment and Journeys.

“We’ve had great engagement,” says Kathy Makowski, VP, Total Rewards for SCL Health. “We’ve had 36 percent engagement of eligible associates and 12 percent of eligible spouses/legally domiciled adults (LDAs) across the system.” This is great news since two of our health system’s top priority Blue Chip goals are to have 55 percent of eligible associates and 20 percent of eligible spouses/legally domiciled adults (LDA) take advantage of the 2017 incentive program.

While we are well on our way to achieving these annual Blue Chip goals, we want to encourage even more associates and their spouses/LDAs to get started now! Here are a few reminders:

Big Money for You and Your Family

Aside from improved wellness, which is the primary goal, another incentive for this program is that you can earn up to $750 if you are a benefits-eligible associate*. Also, if your spouse/LDA is enrolled in an SCL Health medical plan, he or she is also eligible for up to $750 in rewards. Learn more about the steps you can take toward better health and the $750 reward opportunities on the new RedBrick Health wellness portal at https://SCLHealth.RedBrickHealth.com.

Gift Card Taxation

Through this year’s program, you can earn gift cards from a number of major retailers for completing healthy activities. Keep in mind that per federal and state law, gift cards are considered income and the value will be added to your paycheck for tax purposes once you select any gift cards from the RedBrick Health site—typically within two paychecks. Note: If you are enrolled in an SCL Health medical plan and earn Health Reimbursement Account (HRA) rewards, you are not taxed on the value of those incentive dollars.

Now Even Easier To Earn Rewards and Improve Your Health

RedBrick offers a better online experience and enhanced support to help you reach your health goals. Log in to the new portal and RedBrick will guide you through the required first steps (the Compass Health Assessment and a biometric health screening) and show you the many additional healthy activity options. Get started by registering here: https://SCLHealth.RedBrickHealth.com.

If you have any questions or issues with the portal, RedBrick Health’s customer service team is available 7:00 a.m. to 10:00 p.m. CST at 844-724-5612.

*Benefits-eligible associates regularly scheduled to work 20 or more hours per week are eligible to participate with the exception of St. James Healthcare Teamsters, Platte Valley Medical Center and Mount Saint Vincent associates.

My Goodness, MyChart! Numerous New Features Coming in 2017

In 2017, SCL Health is greatly expanding our MyChart capabilities by adding nearly 20 new functions starting in the second quarter of the year. Most of the planned changes for our MyChart will provide a better experience for patients and, at the same time, a more efficient experience for providers and associates. Additionally, many of the enhancements will help us meet national healthcare requirements and keep our organization competitive in our markets.

Today’s patients are looking to engage online with their healthcare providers, seeking greater convenience and access. In fact, a recent study published in Healthcare Informatics indicated that as many as 87 percent of people want access to a robust patient portal. And surprisingly, patients in their 60s access patient portals at rates similar to those in their 30s, 40s and 50s – and they use it more often.

Our MyChart accounts already include the ability for patients to schedule or request appointments with their providers, access parts of their medical records, view lab and test results, and send messages to providers. Now we’re adding new functions that will roll out in phases throughout 2017, beginning in the second quarter. Here’s an overview of some of the key features that will be added to SCL Health’s MyChart in 2017:

  • Online bill pay within MyChart – Patients will see account summaries, payments, and pay bills directly through MyChart, as well as contact customer service.
  • Wait list notifications – Allows patients to request being added to a provider’s wait list to be offered earlier appointment options as they become available.
  • Text notifications – Allows mobile users to receive text messages when they have new notifications in MyChart.
  • Patient records release – Makes it easy for patients to request release of patient records directly to their MyChart accounts.
  • Apple Watch™ integration – Allows patients to wear their medical information on their wrists by pairing their iPhones with the Apple Watch™.
  • Referrals – Patients with active MyChart accounts can view their health information and request a referral from their PCP to a specialist.

MyChart is one of SCL Health’s strategic priorities related to Person-centered Care and Growth. Providers, associates and patients will be hearing a lot more about the exciting new MyChart capabilities throughout 2017. Watch for more information about training and updates on the new functionality.

Ask your provider for MyChart access if you haven’t already, and encourage our patients to sign up and use MyChart as a valuable and convenient part of their healthcare management and experience. Visit mychart.sclhealth.org.

A New Way to Report Compliance Concerns

Compliance Button

The new Compliance Hotline button can be found on the homepage of The Landing, on the right-hand side.

Every day, our associates see the inner-workings of our hospitals. While our goal is to never have a Compliance issue, sometimes cases do arise. From the improper disclosure of protected health information to fraudulent compensation or billing protocols, our associates are the eyes and ears of our organization.

As a part of our systemwide Code of Conduct, associates have an obligation to report any compliance concerns they have. While there are many avenues to report concerns — like talking with your supervisor, calling the Compliance Hotline, notifying Human Resources or contacting your local compliance officer — we now offer an option for submitting concerns online as well.

A button for the Compliance Hotline is now available on every care site’s homepage of The Landing, and links directly to an online reporting form. This new service is managed by a third party vendor, to ensure confidentiality.

This new reporting method comes in addition to, not in place of, the anonymous telephone reporting option that is currently available. There will be no changes to the telephone hotline that can be reached at 1-877-393-6752. As always, concerns will be handled as quickly and discreetly as possible, and either investigated or monitored directly by a Compliance and Privacy Officer. If necessary, corrective action will be implemented to ensure that the issue does not continue.

At SCL Health, you can always report any concern without the fear of retaliation. The Integrity and Compliance team will take every allegation seriously and investigate your concerns timely and with professionalism. If you have questions about this change, please contact Crystal Siljenberg at Crystal.Siljenberg@sclhs.net.

What’s Next for the ACA?

ACA_716x477

Editor’s Note: The following column is written by Christine Woolsey, SCL Health Senior Vice President, Advocacy.

In our role as a faith-based healing ministry, SCL Health is keenly interested in health policy, both at the federal and local level. This interest is not driven by politics, but by our commitment to preserve and protect our mission to improve the health of the people and communities we serve, especially those who are poor and vulnerable.

That mission is at risk as Congress begins work to repeal key parts of the Affordable Care Act (ACA). Many people agree the ACA is imperfect and there are opportunities to improve it. Yet it cannot be argued that the law has extended access to health care to millions of Americans, and that those citizens are now in danger of losing that access.

New information and data is continually emerging as debate continues in Washington about how best to address plans to repeal the Affordable Care Act. Here are some revealing data that support SCL Health’s position that any repeal must be done thoughtfully and with alternative strategies in place to preserve the basic mission of access to affordable coverage for all.

  • A new report by the Urban Institute and Robert Wood Johnson Foundation finds that the large premium increases for Obamacare plans in 2017 are primarily due to underpricing during the first two years of exchange operations.
    • That means the premium volatility is “likely to be a short-term phenomenon,” the researchers conclude. “Premium increases should be more stable in the future, once catch-up is fully priced in.”
    • The national average premium change between 2016 and 2017 was 21.2 percent and was 10.3 percent when averaged annually from 2014 to 2017. In Colorado, the average premium change between 2016 and 2017 was 11.2 percent and 7.6 percent when averaged annually between 2014 to 2017.
  • Hospitals are generally viewing the demise of the ACA with no clear replacement as a risk for their survival. The risk is even greater for rural hospitals, which typically have lower margins; their closures have a societal impact — forcing patients to forego treatment altogether or travel to get emergency care and other necessary services.
    • This is a particular concern for SCL Health given the communities we support on the Western Slope in Colorado and across Montana.
  • The funding for many state public health and prevention programs is in jeopardy along with insurance for 20 million people as Congress moves to repeal the Affordable Care Act (source: USA Today).
    • While the ACA requires insurers to cover mammograms, colonoscopies and other preventive care, a less prominent provision authorized a federal fund to prevent the soaring incidence of chronic diseases including diabetes and heart disease. It also funds education targeting college suicides, smoking and low-income new mothers.

To learn more about SCL Health’s position on the Affordable Care Act or for information on how to contact your representatives to join in the conversation, visit the Advocacy page on The Landing (Please note that The Landing is only available to associates on our secure network).

Tax Time! W-2s are Available Online

W-2_330x220It’s almost tax time, and 2016 W-2s from SCL Health are now available on the ADP website for those who opted in to access them online. If you opted in online, you should have received an email notification and instructions from ADP (sent to the email address you used to opt in). If you already opted in last year, you do not need to do so again.

Paper versions will be mailed by Jan. 31 to the associate address on record (unless you opted out of the paper version).

If you have not opted in to access your current and past W-2s electronically, and you would like to, it’s not too late and you can opt in anytime during the year. Carefully follow these W-2 Instructions, or access them posted here: The Landing > Applications > Lawson > Employee Self Service > Pay > Online W-2.

See the advantages in our infographic.

To access W-2 online, go to https://my.adp.com or download and run the ADP Mobile Solutions app for your mobile device. This website can also be accessed in Lawson employee self-service under the Pay – Online W-2 section. Enter your assigned user ID and the password you chose when registering. Select your W-2 and then you are able to view, download or print. Other menu items allow you to change your password, change your security questions and update your contact info.

If you have questions regarding your W-2 after you receive it, please contact the HR Service Center at SO-HRSupport@sclhs.net or 855-412-3701.

Mail Order Pharmacy Changes Operating Hours

For all SCL Health associates who use our mail order pharmacy through the Good Samaritan Medical Center Outpatient Pharmacy, please note that the pharmacy is changing to new hours of operation. Previously, the pharmacy was open 24 hours a day, seven days a week, which meant that associates could call to ask questions at any time. However, the pharmacy will no longer be open overnight.

Good Samaritan Outpatient Pharmacy Hours, beginning on January 19:

  • Monday-Friday: 8:30 a.m. to 9 p.m.
  • Saturday-Sunday: 9:30 a.m. to 6 p.m.

If you have questions for a pharmacist, please contact the pharmacy during the operating hours. You may still use the automated phone system to refill prescriptions 24/7.

The decision to change the pharmacy hours was made with much discernment, thought and consideration for all involved. Based on the utilization of the pharmacy during the night hours, and the costs to operate the pharmacy overnight, it made sense to adjust the hours to reflect our value of Stewardship, which states that we are accountable for the resources entrusted to us. Please know that we were able to make this change without any loss of positions.

The Good Samaritan Medical Center Outpatient Pharmacy has exciting new services and expanded capabilities in the works, and we will share them with all associates soon.

If you have any questions, please contact the pharmacy at 303-689-6121 or toll-free 855-235-4301.

Get Started Today! Earn Up to $750 in 2017

wellness2017_330x220Want to earn up to $750 just for being healthy? The 2017 Wellness Incentive program is now live and taking registrations!

This year, SCL Health has partnered with RedBrick Health to create the 2017 health and well-being incentive program, which offers a better online experience, enhanced support to help you reach your health goals, and more money for you and your family.

Get started by registering on the new wellness portal at https://SCLHealth.RedBrickHealth.com.

2017 Incentive Program Overview

Benefits-eligible associates* have the opportunity to earn up to $750 annually in rewards for participating. Plus, if your spouse/Legally Domiciled Adult (LDA) is enrolled in an SCL Health medical plan, he or she is also eligible for up to $750 in rewards! That’s potentially $1,500 that you and your covered spouse/LDA could earn in 2017 for taking positive steps in your health and well-being journey!

  • Step 1 – AWARENESS – Earn $250 for completing the RedBrick COMPASS health assessment AND a biometric health screening. Both activities are required to earn any other rewards.
  • Step 2 – HEALTHY RESULTS – Earn an additional $100 for healthy biometric outcomes OR for completing a 15-minute Next-Steps Consult Call (if applicable) through a RedBrick coach.
  • Step 3 – HEALTHY ACTIVITIES – Earn up to $400 in gift card rewards** to many major retailers by completing additional healthy activities through the RedBrick Health portal.

Rewards Available in 2017

Health Reimbursement Account (HRA) Rewards

HRAs have been established for all associates enrolled in an SCL Health medical plan. This will allow earned Awareness and Healthy Results rewards for both you and your covered spouse/LDA (if applicable) to be deposited into your HRA on a tax-free basis. Associates not enrolled in an SCL Health medical plan will earn gift card rewards** instead.

For more information, refer to the FAQs located on the Health Reimbursement Account section of the benefits website.

Real-time Gift Card Rewards

Healthy Activities rewards will be paid out via gift card rewards** to your choice of several major retailers. Once you have completed your health assessment and health screening tasks, gift cards are redeemable the moment you complete the healthy activity — or you can save them up and redeem them later. It’s up to you!

Further Details

Learn more about the program, eligibility and rewards in the FAQ located under the Healthy Living section of the benefits website. In addition, watch your home mailbox in the coming weeks for more information on how you and your spouse can engage with RedBrick.

Getting Started

Visit https://SCLHealth.RedBrickHealth.com today to get started on your health and well-being journey and earning the many incentives available! Both you and your spouse/LDA will use your SCL Health associate ID # to register. This is your S ID (example: S012345).

Once registered, you can also download the RedBrick Health app on the iTunes App Store or Google Play! Access code: sclhealth (case sensitive).

Questions?

RedBrick Health’s customer service team is ready to answer any questions you may have. Contact them at 844-724-5612.

*Benefits-eligible associates regularly scheduled to work 20 or more hours per week are eligible to participate with the exception of St. James Healthcare Teamsters, Platte Valley Medical Center and Mount Saint Vincent associates. 

**Per federal law, gift cards are considered taxable income.

Coming Soon: Desktop Alerts

SCL Health cares about the safety and security of all associates. That’s why the Emergency Management team is beginning to use a new tool to communicate with associates and provide notifications about emergencies and urgent events.

Once the new tool is in place, the Alertus Desktop system will send notifications directly to SCL Health computer screens. Types of notifications will be determined by each care site, and may include:

  • Information notifications may appear as a scrolling ticker across the screen. Examples include network drive issues and utility events.
  • Urgent notifications may appear as a popup message on the screen. Examples include: clinical downtime, and activation of the Hospital Command Center.
  • Emergency notifications may appear as a full-screen display. Examples include active shooter and tornado warnings.

See the end of this story for examples of how the notifications may look. There is no risk of losing your work during a notification. No personal information is gathered or transmitted by this application, in accordance with the Organizational Acceptable Use Policy.

“We are committed to maintaining a safe environment and communicating well during emergency situations. To accomplish this, it is critical that we have multiple methods to contact associates during an emergency,” says Bryan Fleming, Program Administrator of Emergency Communications for SCL Health. “This application adds an additional method of contact and makes it possible to communicate quickly with associates across a care site, so they can be aware of what is happening and take action if needed.”

Timing of Alertus notifications:
This first phase of the project is to install the notification client on SCL Health computers starting in January and over the next several weeks. Some care sites may not use the tool immediately, but will be working with the Emergency Management team to transition emergency notifications to this tool. When the program is installed at each location, Windows computer users will notice a new tray icon at the bottom of the desktop. It looks like the image below, and the words “Alertus Desktop” pop up when hovering the mouse over the icon.

alertus-desktop-icon

All care sites are expected to start deploying emergency notifications through the tool over the next few months. Additional communications will be sent to care site associates as alerts are transitioned to the new system.

Update your contact preferences:
The desktop notifications are activated via the Everbridge Emergency Notification System. If you’ve already updated your notification preferences and contact information in Everbridge, you may also receive notifications to your desk phone, email, cell phone, and other devices that you have registered. Be sure to Keep Your Contact Info Up To Date.

If associates experience any issues with the desktop notification system, please contact the Technical Assistance Center at 303-866-8282.


Desktop notification examples:

Scrolling ticker:

ticker

Popup:

popup

Full-screen:

fullscreen

Ready to Quit Using Tobacco? QuitLine Can Help for Free

Quitting tobacco is a process. Whether you or your family members are thinking about quitting, are not yet ready to quit, or have already quit, the SCL Health QuitLine can help you every step of the way. There is no cost to any SCL Health associate, spouse or dependent (age 18 and over) enrolled in an SCL Health medical plan.

SCL Health QuitLine offers:

  • Up to five scheduled coaching telephone calls, offering personalized support from experienced coaches who help support you through the quitting process.
  • eCoach, a web-based, text messaging, email and mobile program available 24 hours a day, seven days per week.
  • Nicotine Replacement Therapy Program – including patches, gum and/or lozenges.
  • My Quit Journey, a tobacco cessation workbook with educational information and worksheets to guide you through the steps in quitting. Topics include use of pharmacotherapy, creating lifelong healthy habits and managing stress.

How to access the program or learn more
Call 888-543-1506 or visit https://sclhealthquitline.quitlogix.org to learn more, access resources or enroll. Coaches are available seven days a week from 5 a.m. to 11 p.m., MT, and they are ready to help you get started. The program is confidential and no information will be shared with SCL Health.

Save money and avoid the surcharge
By quitting tobacco use, you save money by not buying tobacco, and by avoiding the Tobacco Surcharge. If you and/or your covered dependent(s) are on an SCL Health medical plan and use tobacco, you will pay a $50 per month surcharge starting in 2017. Each individual must be tobacco-free for six months before no longer being considered as a tobacco user. Those who successfully complete the SCL Health QuitLine tobacco cessation program will be considered as non-tobacco users. To re-attest your Tobacco Surcharge Status in order to waive the surcharge retroactively to the beginning of the plan year, submit the completed Tobacco-Use Affidavit form to the HR Service Center. The form can be found at www.sclhealthbenefits.org/healthcare/medical.

When you quit smoking, you take control of your life and health, and save money too.