Every day, our associates see the inner-workings of our hospitals. While our goal is to never have a Compliance issue, sometimes cases do arise. From the improper disclosure of protected health information to fraudulent compensation or billing protocols, our associates are the eyes and ears of our organization.
As a part of our systemwide Code of Conduct, associates have an obligation to report any compliance concerns they have. While there are many avenues to report concerns — like talking with your supervisor, calling the Compliance Hotline, notifying Human Resources or contacting your local compliance officer — we now offer an option for submitting concerns online as well.
A button for the Compliance Hotline is now available on every care site’s homepage of The Landing, and links directly to an online reporting form. This new service is managed by a third party vendor, to ensure confidentiality.
This new reporting method comes in addition to, not in place of, the anonymous telephone reporting option that is currently available. There will be no changes to the telephone hotline that can be reached at 1-877-393-6752. As always, concerns will be handled as quickly and discreetly as possible, and either investigated or monitored directly by a Compliance and Privacy Officer. If necessary, corrective action will be implemented to ensure that the issue does not continue.
At SCL Health, you can always report any concern without the fear of retaliation. The Integrity and Compliance team will take every allegation seriously and investigate your concerns timely and with professionalism. If you have questions about this change, please contact Crystal Siljenberg at Crystal.Siljenberg@sclhs.net.