A New Way to Report Compliance Concerns

Compliance Button

The new Compliance Hotline button can be found on the homepage of The Landing, on the right-hand side.

Every day, our associates see the inner-workings of our hospitals. While our goal is to never have a Compliance issue, sometimes cases do arise. From the improper disclosure of protected health information to fraudulent compensation or billing protocols, our associates are the eyes and ears of our organization.

As a part of our systemwide Code of Conduct, associates have an obligation to report any compliance concerns they have. While there are many avenues to report concerns — like talking with your supervisor, calling the Compliance Hotline, notifying Human Resources or contacting your local compliance officer — we now offer an option for submitting concerns online as well.

A button for the Compliance Hotline is now available on every care site’s homepage of The Landing, and links directly to an online reporting form. This new service is managed by a third party vendor, to ensure confidentiality.

This new reporting method comes in addition to, not in place of, the anonymous telephone reporting option that is currently available. There will be no changes to the telephone hotline that can be reached at 1-877-393-6752. As always, concerns will be handled as quickly and discreetly as possible, and either investigated or monitored directly by a Compliance and Privacy Officer. If necessary, corrective action will be implemented to ensure that the issue does not continue.

At SCL Health, you can always report any concern without the fear of retaliation. The Integrity and Compliance team will take every allegation seriously and investigate your concerns timely and with professionalism. If you have questions about this change, please contact Crystal Siljenberg at Crystal.Siljenberg@sclhs.net.

What’s Next for the ACA?

ACA_716x477

Editor’s Note: The following column is written by Christine Woolsey, SCL Health Senior Vice President, Advocacy.

In our role as a faith-based healing ministry, SCL Health is keenly interested in health policy, both at the federal and local level. This interest is not driven by politics, but by our commitment to preserve and protect our mission to improve the health of the people and communities we serve, especially those who are poor and vulnerable.

That mission is at risk as Congress begins work to repeal key parts of the Affordable Care Act (ACA). Many people agree the ACA is imperfect and there are opportunities to improve it. Yet it cannot be argued that the law has extended access to health care to millions of Americans, and that those citizens are now in danger of losing that access.

New information and data is continually emerging as debate continues in Washington about how best to address plans to repeal the Affordable Care Act. Here are some revealing data that support SCL Health’s position that any repeal must be done thoughtfully and with alternative strategies in place to preserve the basic mission of access to affordable coverage for all.

  • A new report by the Urban Institute and Robert Wood Johnson Foundation finds that the large premium increases for Obamacare plans in 2017 are primarily due to underpricing during the first two years of exchange operations.
    • That means the premium volatility is “likely to be a short-term phenomenon,” the researchers conclude. “Premium increases should be more stable in the future, once catch-up is fully priced in.”
    • The national average premium change between 2016 and 2017 was 21.2 percent and was 10.3 percent when averaged annually from 2014 to 2017. In Colorado, the average premium change between 2016 and 2017 was 11.2 percent and 7.6 percent when averaged annually between 2014 to 2017.
  • Hospitals are generally viewing the demise of the ACA with no clear replacement as a risk for their survival. The risk is even greater for rural hospitals, which typically have lower margins; their closures have a societal impact — forcing patients to forego treatment altogether or travel to get emergency care and other necessary services.
    • This is a particular concern for SCL Health given the communities we support on the Western Slope in Colorado and across Montana.
  • The funding for many state public health and prevention programs is in jeopardy along with insurance for 20 million people as Congress moves to repeal the Affordable Care Act (source: USA Today).
    • While the ACA requires insurers to cover mammograms, colonoscopies and other preventive care, a less prominent provision authorized a federal fund to prevent the soaring incidence of chronic diseases including diabetes and heart disease. It also funds education targeting college suicides, smoking and low-income new mothers.

To learn more about SCL Health’s position on the Affordable Care Act or for information on how to contact your representatives to join in the conversation, visit the Advocacy page on The Landing (Please note that The Landing is only available to associates on our secure network).

Tax Time! W-2s are Available Online

W-2_330x220It’s almost tax time, and 2016 W-2s from SCL Health are now available on the ADP website for those who opted in to access them online. If you opted in online, you should have received an email notification and instructions from ADP (sent to the email address you used to opt in). If you already opted in last year, you do not need to do so again.

Paper versions will be mailed by Jan. 31 to the associate address on record (unless you opted out of the paper version).

If you have not opted in to access your current and past W-2s electronically, and you would like to, it’s not too late and you can opt in anytime during the year. Carefully follow these W-2 Instructions, or access them posted here: The Landing > Applications > Lawson > Employee Self Service > Pay > Online W-2.

See the advantages in our infographic.

To access W-2 online, go to https://my.adp.com or download and run the ADP Mobile Solutions app for your mobile device. This website can also be accessed in Lawson employee self-service under the Pay – Online W-2 section. Enter your assigned user ID and the password you chose when registering. Select your W-2 and then you are able to view, download or print. Other menu items allow you to change your password, change your security questions and update your contact info.

If you have questions regarding your W-2 after you receive it, please contact the HR Service Center at SO-HRSupport@sclhs.net or 855-412-3701.

Mail Order Pharmacy Changes Operating Hours

For all SCL Health associates who use our mail order pharmacy through the Good Samaritan Medical Center Outpatient Pharmacy, please note that the pharmacy is changing to new hours of operation. Previously, the pharmacy was open 24 hours a day, seven days a week, which meant that associates could call to ask questions at any time. However, the pharmacy will no longer be open overnight.

Good Samaritan Outpatient Pharmacy Hours, beginning on January 19:

  • Monday-Friday: 8:30 a.m. to 9 p.m.
  • Saturday-Sunday: 9:30 a.m. to 6 p.m.

If you have questions for a pharmacist, please contact the pharmacy during the operating hours. You may still use the automated phone system to refill prescriptions 24/7.

The decision to change the pharmacy hours was made with much discernment, thought and consideration for all involved. Based on the utilization of the pharmacy during the night hours, and the costs to operate the pharmacy overnight, it made sense to adjust the hours to reflect our value of Stewardship, which states that we are accountable for the resources entrusted to us. Please know that we were able to make this change without any loss of positions.

The Good Samaritan Medical Center Outpatient Pharmacy has exciting new services and expanded capabilities in the works, and we will share them with all associates soon.

If you have any questions, please contact the pharmacy at 303-689-6121 or toll-free 855-235-4301.

Get Started Today! Earn Up to $750 in 2017

wellness2017_330x220Want to earn up to $750 just for being healthy? The 2017 Wellness Incentive program is now live and taking registrations!

This year, SCL Health has partnered with RedBrick Health to create the 2017 health and well-being incentive program, which offers a better online experience, enhanced support to help you reach your health goals, and more money for you and your family.

Get started by registering on the new wellness portal at https://SCLHealth.RedBrickHealth.com.

2017 Incentive Program Overview

Benefits-eligible associates* have the opportunity to earn up to $750 annually in rewards for participating. Plus, if your spouse/Legally Domiciled Adult (LDA) is enrolled in an SCL Health medical plan, he or she is also eligible for up to $750 in rewards! That’s potentially $1,500 that you and your covered spouse/LDA could earn in 2017 for taking positive steps in your health and well-being journey!

  • Step 1 – AWARENESS – Earn $250 for completing the RedBrick COMPASS health assessment AND a biometric health screening. Both activities are required to earn any other rewards.
  • Step 2 – HEALTHY RESULTS – Earn an additional $100 for healthy biometric outcomes OR for completing a 15-minute Next-Steps Consult Call (if applicable) through a RedBrick coach.
  • Step 3 – HEALTHY ACTIVITIES – Earn up to $400 in gift card rewards** to many major retailers by completing additional healthy activities through the RedBrick Health portal.

Rewards Available in 2017

Health Reimbursement Account (HRA) Rewards

HRAs have been established for all associates enrolled in an SCL Health medical plan. This will allow earned Awareness and Healthy Results rewards for both you and your covered spouse/LDA (if applicable) to be deposited into your HRA on a tax-free basis. Associates not enrolled in an SCL Health medical plan will earn gift card rewards** instead.

For more information, refer to the FAQs located on the Health Reimbursement Account section of the benefits website.

Real-time Gift Card Rewards

Healthy Activities rewards will be paid out via gift card rewards** to your choice of several major retailers. Once you have completed your health assessment and health screening tasks, gift cards are redeemable the moment you complete the healthy activity — or you can save them up and redeem them later. It’s up to you!

Further Details

Learn more about the program, eligibility and rewards in the FAQ located under the Healthy Living section of the benefits website. In addition, watch your home mailbox in the coming weeks for more information on how you and your spouse can engage with RedBrick.

Getting Started

Visit https://SCLHealth.RedBrickHealth.com today to get started on your health and well-being journey and earning the many incentives available! Both you and your spouse/LDA will use your SCL Health associate ID # to register. This is your S ID (example: S012345).

Once registered, you can also download the RedBrick Health app on the iTunes App Store or Google Play! Access code: sclhealth (case sensitive).

Questions?

RedBrick Health’s customer service team is ready to answer any questions you may have. Contact them at 844-724-5612.

*Benefits-eligible associates regularly scheduled to work 20 or more hours per week are eligible to participate with the exception of St. James Healthcare Teamsters, Platte Valley Medical Center and Mount Saint Vincent associates. 

**Per federal law, gift cards are considered taxable income.

Coming Soon: Desktop Alerts

SCL Health cares about the safety and security of all associates. That’s why the Emergency Management team is beginning to use a new tool to communicate with associates and provide notifications about emergencies and urgent events.

Once the new tool is in place, the Alertus Desktop system will send notifications directly to SCL Health computer screens. Types of notifications will be determined by each care site, and may include:

  • Information notifications may appear as a scrolling ticker across the screen. Examples include network drive issues and utility events.
  • Urgent notifications may appear as a popup message on the screen. Examples include: clinical downtime, and activation of the Hospital Command Center.
  • Emergency notifications may appear as a full-screen display. Examples include active shooter and tornado warnings.

See the end of this story for examples of how the notifications may look. There is no risk of losing your work during a notification. No personal information is gathered or transmitted by this application, in accordance with the Organizational Acceptable Use Policy.

“We are committed to maintaining a safe environment and communicating well during emergency situations. To accomplish this, it is critical that we have multiple methods to contact associates during an emergency,” says Bryan Fleming, Program Administrator of Emergency Communications for SCL Health. “This application adds an additional method of contact and makes it possible to communicate quickly with associates across a care site, so they can be aware of what is happening and take action if needed.”

Timing of Alertus notifications:
This first phase of the project is to install the notification client on SCL Health computers starting in January and over the next several weeks. Some care sites may not use the tool immediately, but will be working with the Emergency Management team to transition emergency notifications to this tool. When the program is installed at each location, Windows computer users will notice a new tray icon at the bottom of the desktop. It looks like the image below, and the words “Alertus Desktop” pop up when hovering the mouse over the icon.

alertus-desktop-icon

All care sites are expected to start deploying emergency notifications through the tool over the next few months. Additional communications will be sent to care site associates as alerts are transitioned to the new system.

Update your contact preferences:
The desktop notifications are activated via the Everbridge Emergency Notification System. If you’ve already updated your notification preferences and contact information in Everbridge, you may also receive notifications to your desk phone, email, cell phone, and other devices that you have registered. Be sure to Keep Your Contact Info Up To Date.

If associates experience any issues with the desktop notification system, please contact the Technical Assistance Center at 303-866-8282.


Desktop notification examples:

Scrolling ticker:

ticker

Popup:

popup

Full-screen:

fullscreen

Ready to Quit Using Tobacco? QuitLine Can Help for Free

Quitting tobacco is a process. Whether you or your family members are thinking about quitting, are not yet ready to quit, or have already quit, the SCL Health QuitLine can help you every step of the way. There is no cost to any SCL Health associate, spouse or dependent (age 18 and over) enrolled in an SCL Health medical plan.

SCL Health QuitLine offers:

  • Up to five scheduled coaching telephone calls, offering personalized support from experienced coaches who help support you through the quitting process.
  • eCoach, a web-based, text messaging, email and mobile program available 24 hours a day, seven days per week.
  • Nicotine Replacement Therapy Program – including patches, gum and/or lozenges.
  • My Quit Journey, a tobacco cessation workbook with educational information and worksheets to guide you through the steps in quitting. Topics include use of pharmacotherapy, creating lifelong healthy habits and managing stress.

How to access the program or learn more
Call 888-543-1506 or visit https://sclhealthquitline.quitlogix.org to learn more, access resources or enroll. Coaches are available seven days a week from 5 a.m. to 11 p.m., MT, and they are ready to help you get started. The program is confidential and no information will be shared with SCL Health.

Save money and avoid the surcharge
By quitting tobacco use, you save money by not buying tobacco, and by avoiding the Tobacco Surcharge. If you and/or your covered dependent(s) are on an SCL Health medical plan and use tobacco, you will pay a $50 per month surcharge starting in 2017. Each individual must be tobacco-free for six months before no longer being considered as a tobacco user. Those who successfully complete the SCL Health QuitLine tobacco cessation program will be considered as non-tobacco users. To re-attest your Tobacco Surcharge Status in order to waive the surcharge retroactively to the beginning of the plan year, submit the completed Tobacco-Use Affidavit form to the HR Service Center. The form can be found at www.sclhealthbenefits.org/healthcare/medical.

When you quit smoking, you take control of your life and health, and save money too.

Mail Order Pharmacy Delivery May be Delayed During Holidays

Woman hand accepting a delivery of boxes from deliverymanFor those who use mail order pharmacy delivery to their homes, please note that package deliveries through the United States Postal Services and FedEx are taking longer than usual due to increased packages around the holidays.

Generally, mail order pharmacy packages arrive at their destinations between one and three days; however, we have been notified that deliveries may take up to a week. Please be patient when awaiting your packages, and order your refills well in advance if at all possible. If you have any questions, please contact Pharmacy Services at Good Samaritan Medical Center at 303-689-6121 or toll-free at 855-235-4301.

Better Health and Cash Rewards for You in 2017!

wellnessincentives_smallSCL Health’s 2017 health and well-being incentive program offers a better online experience, more support and incentives to help you reach your health goals, and more money for you and your family.

We are excited to partner with RedBrick Health to provide you with a new way to get healthy, giving you access to expert guidance and real support so you can follow through on those good intentions.

The program launches on Jan. 3, 2017, and registration information will be communicated to all associates at that time. This is advance notice of the good news about what’s to come, and associates don’t need to take any action to enroll just yet.

Once the program launches, you can choose your path! Whether you’re looking to lose weight, get off the stress roller coaster or create a new approach to getting healthy, RedBrick Health is here to help, providing you with a variety of tools that make it easy for you to incorporate healthy habits into your daily life—and get rewarded while doing it!

Under this new program, all benefits-eligible associates* can earn up to $750 annually in rewards for completing healthy activities, even if you are not enrolled in an SCL Health medical plan. If your spouse or legally domiciled adult (LDA) is enrolled in an SCL Health medical plan, they too are eligible to participate and earn up to $750 in rewards. That’s potentially $1,500 that you and your covered spouse could earn in 2017 for taking personal accountability for your health!

What Makes RedBrick Different

Wherever you’d like to go with your health, RedBrick provides the support you need.

  • Instead of lofty goals, focus on one easy step at a time.
  • Connect on your terms—by phone, online or through email.
  • Track health habits in just a few minutes each day and reinforce your motivation.
  • Get inspired by expert coaches who know how to make healthy habits stick.
  • Find fresh new activities each time you log in.

Watch your work email inbox and your home mailbox for more information on how to engage with RedBrick after the start of the New Year!

2017 Program Overview

Our new health and well-being incentive program is divided into two main categories:

Awareness:
All participants must complete an online health assessment questionnaire and a biometric health screening in order to earn any of the rewards through the program. These first two steps combined are worth $250. Then, if certain biometric results fall within acceptable guidelines, you will receive an additional $100 reward. Miss the mark? No problem! You can earn this additional reward by completing a simple 15-minute phone call with a RedBrick health coach.

Based on the information you provide through the health assessment and health screening, RedBrick will offer you personalized recommendations for healthy activities, and your HealthMap will point you in the right direction.

Action:
From there, additional activities will be available for you to earn up to $400 in rewards throughout the year. Activities include virtual and telephonic coaching, tracking your physical activity and checking in with your primary care provider, among others. Although the health assessment and health screening are required to earn all other incentive rewards, you can start and complete the additional healthy activities at any time.

Rewards Available in 2017

All associates enrolled in an SCL Health medical plan will be provided a health reimbursement account (HRA) through your medical plan, which will allow your and your covered spouse/LDA’s Awareness rewards—up to $350 each—to be earned on a tax-free basis.

  • Cigna CDHP: This is the same HRA that your SCL Health contributions go into today.
  • Cigna PPO and Kaiser EPO: This is new for you in 2017. The HRA will be automatically opened for you. You will receive a letter at your home next week with additional information.

Your and your spouse/LDA’s Action rewards—up to $400 each—will be paid out via gift cards. You can choose from a number of popular merchants such as Amazon, Target, Macy’s and Home Depot. Once you have completed your health assessment and health screening tasks, gift cards are redeemable the moment you complete the healthy activity—or you can save them up and redeem them later. It’s up to you! Gift cards are considered supplemental income by the IRS and will be taxed accordingly.

Associates not enrolled in an SCL Health medical plan will earn all rewards in gift cards.

Using Your HRA

SCL Health medical plan enrollees will receive an HRA debit card mid-December directly from their medical plan vendor (Cigna or Kaiser). The debit card allows you to access the funds in your HRA starting on Jan. 1, 2017, without having to complete and file forms. You can use the card whenever you incur an eligible medical expense at a qualified provider (such as an office visit or a prescription at a pharmacy). Your debit card can be used for dates of service on or after Jan. 1, 2017, up to the balance available in your account.

For more information, refer to the 2017 incentive program FAQs and Health Reimbursement Account FAQs  located on the SCL Health Benefits website.

THANK YOU to Those Who Engaged in the 2016 Wise & Well Incentive Program!

If you took action this year and completed your Health Risk Questionnaire (HRQ) and Biometric Screening under Preventure’s Wise & Well program, those tasks will be marked as complete in the 2017 incentive program and your biometric screening results will be loaded onto the RedBrick Health portal. As such, your $250 reward for completing your Awareness sts will be contributed into your HRA on Jan. 2, 2017.

As a reminder, the money you earned through the Wise & Well program in 2016 will be paid out in your Jan. 20, 2017, paycheck.

*St. James Healthcare Teamsters Union members and Platte Valley Medical Center associates are not eligible for this program.

CDC Issues Alert About Cardiac Device

heart_330x220You may have heard about the recent health advisory from the Centers for Disease Control and Prevention (CDC) regarding a piece of medical equipment used in cardiac bypass surgeries around the world. The CDC and the U.S. Food and Drug Administration (FDA) have advised that certain models of these units may have been contaminated with a rare mycobacterium that can become aerosolized into the air during these procedures, and cause a low risk of infection in patients who are undergoing cardiac procedures.

To date, we have had no positive testing of our units and no confirmed cases of infection. Our investigation is ongoing.

We’re Taking Appropriate Action
We are investigating the impact to SCL Health and our patients, and working to take appropriate action. SCL Health has identified five care sites which have these units: Lutheran Medical Center, Saint Joseph Hospital, St. Francis Health, St. Mary’s Medical Center and St. Vincent Healthcare. There is no recall notice on these machines; however, the CDC has released guidelines on how to maintain and clean the machines to remove the risk for infection. We are in the process of having each unit re-tested for quality control, and working to follow the maintenance and cleaning guidelines.

A group of systemwide stakeholders within SCL Health’s Clinical Risk Management and the Cardiovascular Service Line are meeting regularly to plan our course of action regarding this issue. We are working with the CDC and state health departments to guide our responses and ensure we are following all safety recommendations. We believe we can continue to provide safe, high-quality care to patients who need this device.

Notifications to Patients
The CDC has advised hospitals to notify all patients who have undergone open heart surgery of the risk of contamination. Through an exhaustive case-finding process, we have determined that we need to notify approximately 3,100 patients of the possibility of exposure to the slow-growing mycobacterium. SCL Health will be mailing letters to the homes of these targeted patients in early November, and the letter will include an off-site 800-number to respond to patient calls.

In the interim, we have notified our physicians and infectious disease providers so they can monitor their cardiac-surgery patients for symptoms.

You may want to view the CDC’s press release. If you have questions about how SCL Health is actively staying on top of this issue, please contact your care site’s Risk Management leaders, as they are participating in systemwide discussions and planning around this issue.