Written By: Stephanie Bond
Sr. Quality Specialist for Montana Region
When construction is taking place in a Care Site, it is easy to focus on the details of the building and forget the patients within the walls. St Vincent Healthcare has enlisted the help of the Performance Improvement Department to make sure they keep the patient at the forefront of every decision and discussion. By doing so, they aim to remain true to our SCL vision statement that: “We will share accountability with clinicians and other stakeholders to coordinate care across all settings and improve access, quality, health outcomes and affordability” as well as observe our value of safety: “We deliver care that seeks to eliminate all harm for patients and associates.”
Brian Wilkins (Lean Facilitator) noted “We were going to have shut downs in our normal electrical and emergency power as well as HVAC shut downs”. With the coordination required and the potential impact to patient safety and care, we needed to plan, schedule, and communicate our upcoming shut downs.”
To do this, Brian facilitated a meeting using a combination of PI tools to identify the areas of impact, date and length of shut downs, stakeholders, communication channels needed, and most importantly, the impact on patients and their care. “We identified and assigned tasks that needed to happen for the shutdowns to occur” said Brian. If a shutdown was classified as a major impact during the meeting the command center would be open during the shutdown to mitigate any issues. Recently, a major shutdown of all medical gasses occurred over a 20 hour period. The command center was open all 20 hours and helped facilitate any needs related to the shutdown. Thanks to the planning process implemented prior to this event, there were no patient safety events related to this shutdown! The next large event in planning is a power shutdown for all normal power to the hospital.
Bringing the cross functional group together ensures that stakeholders know all the moving parts and the impact it will have on patient care.