In the past, care needed to happen in a doctor’s office or hospital, but how is that changing? What do patients and healthcare consumers expect today and what are we doing to keep up with this rapidly changing environment? Watch some of our top leaders from SCL Health discuss the future of healthcare and SCL Health in this quick, four-minute video:
UPDATED 3/22/17: The launch of SCL Health’s newly redesigned website has been postponed from March 21 to April 3 due to an unforeseen issue in the final hours before blast-off. We apologize for the delay. We want to assure you the issue is getting fixed, and all of the site’s awesomeness remains safely intact and ready for the world to see on April 3.
Imagine an SCL Health care site with 3 million visits per year. Now imagine every person who visits immediately has the chance to engage further – activating services in our care sites or our community hospitals, getting in touch with their physician, or even arranging a private, personal physician visit in minutes through their mobile device.
That type of continuous, coordinated and convenient care doesn’t typically take place in our bricks and mortar, traditional hospital settings. It is a model of care SCL Health is offering in the digital world – because we recognize more and more people are looking online for information about us and how to access care for themselves or their family.
In late March, SCL Health will launch an entirely redesigned and reimagined website – one that offers an experience that is tailor-made for consumers and patients and that offers information and access to all of our care sites, clinics and services. We’ve ambitiously set out to completely redesign the online experience – ensuring it offers a “warm handoff” and personalized engagement at every turn to allow consumer and existing patients information they need, when and where they need it.
- We’re ditching the fancy talk. On the new site you’ll notice things are written in plain English, not complex medical terms and technical jargon. Consumers have enough on their minds without having to decode what we say, so we’ve made it easier for them by anticipating questions, speaking in words they use, and keeping things simple. This, in turn, makes it easier to find us in Google searches.
- We’re getting personal. SCL Health is a big and complex health system, but that doesn’t mean it has to feel that way to consumers. When web visitors tell us their locations, their experience will be customized to where they are, including nearby doctors, care sites and services.
- We’re making it easy to do business with us. Whether someone wants to book a doctor’s appointment, pre-register for an upcoming hospital visit, see a doctor by video, sign up for a class, or easily sign into MyChart, we’ve got them covered. Across our site, we’re not just presenting information – we’re helping people follow through with action.
- We’re focusing on mobile. People are increasingly spending more – if not most – of their time online with their mobile devices compared to desktop computers. The SCL Health web experience is built around making it easy to find a doctor and connect with SCL Health from iPhone or Android devices.
- Physician star ratings. After the new site launches, we will pilot star ratings for physicians, giving consumers the same tools to find a doc that they use in picking a restaurant or a movie. This effort will consist of converting our patient satisfaction surveys into ratings and reviews. And with the excellent care provided by our physicians, we know there will be plenty of stars and positive reviews to go around.
- ER wait times. In the event of an emergency, people will be able to go online and see the wait time at the nearest ER. They can also check-in online, saving time when they get to the hospital.
- Improvements to MyChart. Our MyChart patient portal already offers a significant number of conveniences for patients, such as access to medical records and results. Soon, however, there will be a whole lot more, like text notifications, wait list notifications, reviewing and paying bills online, and syncing capabilities with Apple watches.
Starting on March 21, visit SCLHealth.org and our care site and clinic websites, and email your feedback to firstname.lastname@example.org.
In the meantime, we’d love to hear what you think!
Maybe you’re well-versed in our Blue Chips. Maybe you’ve heard about them but can’t quite articulate what they are. Or maybe this is the first time you’re hearing about them. Wherever you stand, we want you to better understand that our Blue Chip initiatives are those that have the greatest positive impact on our patients and organization.
Whether you’ve heard the term or not, you are likely involved in one or more Blue Chip initiatives right now! Watch this two-minute video to better understand our Blue Chips and how they relate to your job.
“Look forward to the good that is yet to be.” These were the words of Mother Xavier Ross, Foundress of the Sisters of Charity of Leavenworth. If you want to get a deeper understanding and appreciation of SCL Health’s rich history, check out this video of Sister Maureen Hall, SCL telling the story of Mother Xavier Ross’ life. The video is 45 minutes in length and an enlightening look at our history.
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As 2016 draws to a close, we want to thank you for all that you do every day to make a difference in the lives of our patients and communities. Please take a moment to watch this two minute video message from SCL Health President & CEO Mike Slubowski.
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SCL Health made huge gains in associate engagement in the last year. So huge, in fact, that Press Ganey, the vendor responsible for administering the survey, featured us at its National Client Conference earlier this month. SCL Health President and CEO Mike Slubowski was included in a short list of healthcare leaders who were featured in a video for the 3,000 Press Ganey clients in attendance.
Check out the video, Qualities of our Caregivers:
Whether you’re looking for healthy ideas for your kid’s lunch or your lunch, or your lunch routine has become a little stale, our dietitians are here to help. We spoke to Liane Vadheim, a registered dietitian and certified diabetes educator at Holy Rosary Healthcare, and got her tips for packing a healthy lunch without attending culinary school. Watch the short video below to get the expert’s guide.
Kacy and her husband Cary always hoped for a healthy baby. And they got that, but they never thought anything would happen to Kacy. But after she gave birth, Kacy wouldn’t stop bleeding so they rushed her to the OR. She lost over half her blood while delivering Bode, but the care team at Saint Joseph Hospital made sure she would return to being a mom, something she had dreamed of her whole life.
Watch her new commercial below, which along with Artie’s story, is the latest in our People Healing People campaign. These commercials began airing in the Denver region over the past two weeks. You can also go to our campaign site to view extended videos and other marketing materials.
You can also watch the behind-the-scenes video from Kacy’s commercial shoot and the heart-warming reunion with Dr. Katie Rustici, Kacy’s doctor who helped deliver Bode.
SCL Health’s Chief Medical Officer, Dr. Shawn Dufford, recently sat down with us to explain a number of initiatives and priorities for our system related to quality and safety.
This is the first in a series of quick videos with Dr. Dufford. In this three minute short, learn about high reliability and how every associate is responsible for contributing to this important measure.
Superheroes unite to wash the panes of all, and to bring smiles to the patients and children at St. Mary’s Medical Center.