We’ve Done it Again!

Healthgrades® last week announced their annual list of the top hospitals in the nation. For the fourth year in a row, Lutheran was named among America’s 100 Best Hospitals™. Our sister hospitals in the Front Range, Good Samaritan and Saint Joseph, were recognized as well. According to Healthgrades, our hospitals “have exhibited comprehensive quality care across a broad spectrum of clinical specialties… (and) have mastered the skills to deliver superior clinical outcomes in multiple conditions and procedures, year after year.”

We can all be proud of the quality of care and the patient experience that we deliver at Lutheran. That consistent level of excellence is becoming more and more embedded in our culture as we focus on our behavior standards and continue to engage associates in The Lutheran Way – “We inspire hope and healing by providing personalized, compassionate care with professional excellence and innovation.” 

It is gratifying to be recognized by other organizations and it is even more important that we recognize each other for our compassionate care and innovation. Thank you for all you do every day to make a difference for your patient and your colleagues.

Weekly Contest

What was the name of the volunteer group, formed in 1961, that helped with preparations for the hospital’s opening? They provided more than 33,000 hours in the first 18 months. We’ll give out five new Lutheran T-shirts for the correct answer! Send your answers by Thursday, March 2, to LMCCommunications@slchs.net to be entered in the drawing. Lutheran associates only, please. Managers, directors, senior leaders and previous winners aren’t eligible.

Answer to last week’s contest – Walter K. Koch was the president of both Mountain States Telephone and Telegraph Company and the Denver Chamber of Commerce. Congratulations to Sharon Connelly-Barrett, ICU, and Lois Haggerty, Breast Center, for answering correctly!

Have a great week,

 

Inauguration Season Contest

I’ve read some interesting history lately about inaugurations. Did you know that President George Washington was the only president in our history so far to receive all the votes of the Electoral College? Twice? Of course there were a lot fewer states back then and not all of them were eligible to vote since they had yet to ratify the Constitution.

Do you know why the inauguration is now held in January? For a chance at one of 10 $5 gift cards to the Café or Coffee Cart, tell us:

  • What year was the 20th Amendment passed, setting the date of presidential inauguration to Jan. 20 (unless it falls on a Sunday), and
  • Which U.S. president was the first to be inaugurated on a Jan. 20? Send your answers to LMCCommunications@sclhs.net as usual. It’s a two-part question, so good luck! Lutheran associates only, please. Managers, directors and senior leaders aren’t eligible to win. 

Congratulations to last week’s contest winner! Faith Kinsinger, discharge navigator, was the first to correctly reply that the Blue House opened as a restaurant on April 24, 1985. She won a pair of tickets to a show at the Arvada Center.

Another Healthgrades Achievement

This week, Healthgrades® announced the list of hospitals named to the Distinguished Hospital – Clinical Excellence Award™. This is a big honor and generally the precursor to being named to the list of the Top 100 Hospitals, which is made public in February. We’ve received the Distinguished Hospital award for the past six years. Congratulations to us and to our sister hospitals in the Denver area, who both also were named Distinguished Hospitals! ClIck here for the full list.

We Had a Good Year

Among our many accomplishments in 2016 (you can read more about that here if you missed it) we also finished the year out above our aggressive budget target. The numbers aren’t final yet, but we did well.

As a team, we’ve all done a lot of innovative work to make that happen. By focusing on length of stay, supply chain and process improvements, you have helped us to become the lowest cost hospital in the SCL Health system, in fact.  We won’t be resting on our laurels since this year’s budget will provide its own opportunities. Take pride in all of our accomplishments as we continue to make improvements through the innovation and The Lutheran Way!

Have a great week,

Grant_ITK_sig

Good News for Our Service Lines

This week, Healthgrades® announced a slew of new ratings for hospital quality outcomes in their 2017 Report to the Nation. The big Healthgrades national announcements for the America’s 100 Best Hospitals™ and Distinguished Hospital Award – Clinical Excellence™, for instance, will happen after the first of the year. 

I’m proud to let you know that many of our services were singled out for the highest-quality of care that we provide to our patients. The list is below and also posted here on the Lutheran Landing:

Have a great week,

Grant_ITK_sig

Best Specialty

• One of Healthgrades America’s 100 Best Hospitals for Stroke Care™ in 2017
• One of Healthgrades America’s 100 Best Hospitals for General Surgery™ for 2 Years in a Row (2016-2017)
• One of Healthgrades America’s 100 Best Hospitals for Critical Care™ for 2 Years in a Row (2016-2017)

Cardiac

• Named Among the Top 10% in the Nation for Cardiology Services in 2017
• Five-Star Recipient for Treatment of Heart Attack for 3 Years in a Row (2015-2017)
• Five-Star Recipient for Treatment of Heart Failure for 6 Years in a Row (2012-2017)

Orthopedics

• Five-Star Recipient for Hip Fracture Treatment for 2 Years in a Row (2016-2017)

Neurosciences

• Recipient of the Healthgrades Neurosciences Excellence Award™ for 2 Years in a Row (2016-2017)
• Recipient of the Healthgrades Stroke Care Excellence Award™ for 5 Years in a Row (2013-2017)
• Named Among the Top 5% in the Nation for Neurosciences in 2017
• Named Among the Top 5% in the Nation for Treatment of Stroke for 2 Years in a Row (2016-2017)
• Named Among the Top 10% in the Nation for Neurosciences for 2 Years in a Row (2016-2017)
• Named Among the Top 10% in the Nation for Treatment of Stroke for 5 Years in a Row (2013-2017)
• Five-Star Recipient for Treatment of Stroke for 10 Years in a Row (2008-2017)

Pulmonary

• Recipient of the Healthgrades Pulmonary Care Excellence Award™ for 6 Years in a Row (2012-2017)
• Named Among the Top 5% in the Nation for Overall Pulmonary Services for 4 Years in a Row (2014-2017)
• Named Among the Top 10% in the Nation for Overall Pulmonary Services for 6 Years in a Row (2012-2017)
• Five-Star Recipient for Treatment of Pneumonia for 15 Years in a Row (2003-2017)

Gastrointestinal

• Recipient of the Healthgrades Gastrointestinal Care Excellence Award™ for 2 Years in a Row (2016-2017)
• Recipient of the Healthgrades General Surgery Excellence Award™ for 4 Years in a Row (2014-2017)
• Named Among the Top 5% in the Nation for General Surgery for 2 Years in a Row (2016-2017)
• Named Among the Top 10% in the Nation for Overall GI Services for 2 Years in a Row (2016-2017)
• Named Among the Top 10% in the Nation for General Surgery for 4 Years in a Row (2014-2017)
• Named Among the Top 10% in the Nation for GI Medical Treatment for 2 Years in a Row (2016-2017)
• Five-Star Recipient for Esophageal/Stomach Surgeries for 2 Years in a Row (2016-2017)
• Five-Star Recipient for Treatment of Bowel Obstruction for 4 Years in a Row (2014-2017)
• Five-Star Recipient for Treatment of Pancreatitis in 2017

Critical Care

• Recipient of the Healthgrades Critical Care Excellence Award™ for 5 Years in a Row (2013-2017)
• Named Among the Top 5% in the Nation for Critical Care for 2 Years in a Row (2016-2017)
• Named Among the Top 10% in the Nation for Critical Care for 5 Years in a Row (2013-2017)
• Five-Star Recipient for Treatment of Sepsis for 7 Years in a Row (2011-2017)
• Five-Star Recipient for Treatment of Respiratory Failure for 6 Years in a Row (2012-2017)

Labor and Delivery
• Recipient of the Healthgrades Labor and Delivery Excellence Award™ for 2 Years in a Row (2015-2016)
• Recognized by Healthgrades for Superior Performance in Labor & Delivery 2 Years in a Row (2015-2016)
• Among the Top 10% of Hospitals Evaluated for Labor and Delivery for 2 Years in a Row (2015-2016)
• Five-Star Recipient for Vaginal Delivery for 2 Years in a Row (2015-2016)

 

Message from Grant – Aug. 1, 2016

Congratulations are in order for our Women’s Services and Labor and Delivery! Healthgrades® just announced the recipients of the Healthgrades 2016 Labor and Delivery Excellence Award™ and our team was honored. That puts us in the top 10 percent in the country for safe, quality care in labor and Delivery. More on the story in the newsletter.  As a bonus, Healthgrades gave special recognition to our patient engagement efforts including the “Your Moments” video and social media developed by our marketing expert. You can read about that in their Women’s Service White Paper.

Working to Improve Hand Hygiene

We all know the importance of hand hygiene in preventing hospital-acquired infections. It’s the easiest, simplest way to cut down on the roughly 722,000 infections that happen in acute-care hospitals each year. The costs of these infections are astounding: 75,000 patients died from HAIs in 2011. Those that contract infections are hospitalized longer, at greater cost. Did you know that 4 percent of all hospitalized patients have one or more HAIs on any given day??

Traffic LightAt Lutheran, we have always been serious about reducing infections. Our latest observation shows that we are at 88 percent compliance, which is pretty good, but of course we need it to be 100 percent. Now, our hand-hygiene campaign has a new tool. We’re piloting the Biovigil monitoring system in the ED and Internal Medicine, starting today. In 90 days or so, we’ll decide if we want to implement it house wide. We are the first in Colorado to try it.

It’s a “handy” gadget that will help us to be open and transparent with our patients and families about hand hygiene as we work to keep everyone safe and healthy. It’s a simple device, worn like a badge, which can detect whether a caregiver has performed hand hygiene and remind them if not.

With better monitoring and reporting, our infection prevention efforts should show great results – it’s worked in other facilities by increasing compliance by 100 to 200 percent, thereby reducing infections by between 28 and 63 percent.

I’m anxious to see if we can show similar successes here, and I appreciate all the staff and physicians for their willingness to try it out. If you want to know more about how it works, check with Fred Meisterplass, our administrative intern, who has assisted with the project. Happy hand washing!

Have a great week,

Grant_ITK_sig

Lutheran Named One of Healthgrades 2016 Labor and Delivery Excellence Award™ Recipients

Lutheran Medical Center has achieved Healthgrades 2016 Labor and Delivery Excellence Award™, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals. The distinction places Lutheran within the top 10 percent of all hospitals evaluated for the exceptional care provided to mothers during labor and delivery.

“As the only hospital in the west metro Denver area that delivers babies, Lutheran is committed to the best possible quality care for moms and babies,” said Grant Wicklund, Lutheran’s President and CEO. “We are fortunate to partner with several well-known physician practices, such as Westside Women’s Care, Associates in Women’s Health, Red Rocks OB-Gyn, Dr. McArthur Hill, and the Maternal-Fetal Medicine Center for high-risk pregnancies. Together, we deliver skilled, compassionate maternal care.”

In addition to the excellence award, Healthgrades recognized the Women and Family Center at Lutheran for achieving a five-star rating in vaginal deliveries.

To help consumers evaluate and compare hospital performance in labor and delivery, Healthgrades analyzed patient outcome data for virtually every hospital in the 17 states that provide all-payer state data for years 2012 through 2014. Healthgrades found that the variation in hospital performance makes a significant difference in terms of clinical outcomes:

  • From 2012-2014, if all hospitals in the 17 states included in this analysis, as a group, performed similarly to hospitals receiving the Labor and Delivery Excellence Award, on average, 116,703 in-hospital complications could potentially have been avoided.*
  • Further, from 2012-2014, patients treated in hospitals receiving the Labor and Delivery Excellence Award, had, on average, a 36.3 percent lower risk of experiencing a complication while in the hospital than if they were treated in hospitals that did not receive the Labor and Delivery Excellence Award.*

“Selecting a hospital for the birth of one’s child is the first healthcare decision made as parents,” said Evan Marks, Chief Strategy Officer, Healthgrades. “By choosing a hospital recognized as a Healthgrades 2016 Labor and Delivery Excellence Award recipient, parents can take comfort knowing that they have access to the highest quality care for their loved ones.”

For additional details on the methodology for selecting the Labor and Delivery Excellence Award recipients, please see the complete Healthgrades 2016 Report on Women’s Health, at www.healthgrades.com/quality.

* Statistics are based on Healthgrades analysis of all-payer data for years 2012 through 2014 and represent three-year estimates for patients in 17 states for which all-payer data was made available.

 

Lutheran Wins Multiple Quality Awards from HealthGrades

We’ve done it again! Healthgrades® has recognized Lutheran Medical Center – and our Front Range hospitals – as providing high quality and reliable care for our patients. This week, they will announce the nation’s 2016 top hospitals for specialty care. Lutheran is proud to be named in several areas, and we will have more to announce after the first of the year!

The recognition is embargoed for the public until the official announcement on Tuesday, Oct. 20, however, we wanted to let our associates know first!

For 2016, Lutheran has been recognized as:

  • One of Healthgrades America’s 100 Best Hospitals for Gastrointestinal Care™ in 2016
  • One of Healthgrades America’s 100 Best Hospitals for General Surgery™ in 2016
  • One of Healthgrades America’s 100 Best Hospitals for Critical Care™ in 2016

And for excellence in specialties including:

  • Recipient of the Healthgrades 2016 Neurosciences Excellence Award™
    • Named Among the Top 10% in the Nation for Neurosciences in 2016
  • Recipient of the Healthgrades Stroke Care Excellence Award™ for 4 years in a row (2013-2016)
    • Named Among the Top 5% in the Nation for Treatment of Stroke in 2016
    • Named Among the Top 10% in the Nation for Treatment of Stroke for 4 Years in a Row (2013-2016)
  • Recipient of the Healthgrades Pulmonary Care Excellence Award™ for 5 Years in a Row (2012-2016)
    • Named Among the Top 5% in the Nation for Overall Pulmonary Services for 3 Years in a Row (2014-2016)
    • Named Among the Top 10% in the Nation for Overall Pulmonary Services for 5 Years in a Row (2012-2016)
  • Recipient of the Healthgrades 2016 Gastrointestinal Care Excellence Award™
    • Named Among the Top 5% in the Nation for Overall GI Services in 2016
    • Named Among the Top 5% in the Nation for GI Medical Treatment in 2016
  • Recipient of the Healthgrades General Surgery Excellence Award™ for 3 Years in a Row (2014-2016)
    • Named Among the Top 5% in the Nation for General Surgery in 2016
    • Named Among the Top 10% in the Nation for General Surgery for 3 Years in a Row (2014-2016)
  • Recipient of the Healthgrades Critical Care Excellence Award™ for 4 Years in a Row (2013-2016)
    • Named Among the Top 5% in the Nation for Critical Care in 2016
    • Named Among the Top 10% in the Nation for Critical Care for 4 Years in a Row (2013-2016)

Additionally, Lutheran will be recognized for achieving Five-Star status for:

  • Treatment of Heart Attack for 2 Years in a Row (2015-2016)
  • Treatment of Heart Failure for 5 Years in a Row (2012-2016)
  • Hip Fracture Treatment in 2016
  • Treatment of Stroke for 9 Years in a Row (2008-2016)
  • Treatment of Pneumonia for 14 Years in a Row (2003-2016)
  • Esophageal/Stomach Surgeries in 2016
  • Treatment of Bowel Obstruction for 3 Years in a Row (2014-2016)
  • Treatment of Sepsis for 6 Years in a Row (2011-2016)
  • Treatment of Respiratory Failure for 5 Years in a Row (2012-2016)

For 2015, Lutheran received the Helathgrades America’s 100 Best Award™ and the Distinguished Hospital for Clinical Excellence Award™.

And in June, Lutheran was also recognized under Women’s Health and in Obstetrics and Gynecology as:

  • Recipient of the Healthgrades Women’s Health Excellence Award™ for 3 Years in a Row (2013-2015)
    • Named Among the Top 5% in the Nation for Women’s Health in 2015
    • Named Among the Top 10% in the Nation for Women’s Health for 3 Years in a Row (2013-2015)
  • Recipient of the Healthgrades 2015 Labor and Delivery Excellence Award™
    • Recognized by Healthgrades in 2015 for Superior Performance in Labor and Delivery
    • Among the Top 10% of Hospitals Evaluated for Labor and Delivery in 2015
    • Five-star recipient for Vaginal Delivery in 2015